Steady Incremental Improvement

Requirement

A specialist payroll company had become dissatisfied with the service from their existing software supplier. No new requirements were identified but good, reliable support for their business critical application was needed.

HIT Deliverable

A service agreement was drawn up that permitted some time for the learning curve associated with the support of the previously unknown system. Following the initial period during which mutual trust and confidence was established, the client started to request small (business) improvements.

Value to the Business

The result of these improvements enabled this Payroll Company to handle twice the volume of throughput without increasing the number of staff.

Computer System Selection

Requirement

Replace legacy systems that were expensive to maintain, slow to deliver answers, and no longer in line with current business activities.

HIT Deliverable

Compare and contrast appropriate shrink-wrapped applications. Recommend a system and project manage its implementation.

Value to the Business

Provide the Building Society with a £750,000 saving in the first year of use.